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By Rumex

[BTS] OT7 Wings Tour Poster set

Regular price $25.00 USD
Regular price Sale price $25.00 USD
Sale Coming Soon!
Shipping calculated at checkout.
  • unsealed but never unrolled
SHIPPING
  • Guam only due to size

FAQs and Policies

Got a question?

Where is By Rumex Studios located?

By Rumex Studios is a home-based small business that operates and ships from Guam, USA.

Guam is a US territory and shipping times may be longer by 2-3 days compared to shipping estimates within mainland US. However, USPS shipping rates are the same.

What are your processing times?

In-stock items will be packed and handed to USPS in 2-3 business days.

Pre-order times are indicated for certain pre-order items.

Shipping time varies depending on weight and speed of shipping service. Estimates are shown upon checkout.

How do I care, store, use this product?

Please refer to the Product FAQs and Care Tips.

How are enamel pins graded?

Please refer to the Pin Grading Guide.

How are your pins made?

My shop mostly carries hard enamel pins that are made of zinc alloy (as opposed to iron). They are less prone to rusting and tarnishing and are much lighter in weight (great for pin wearers). One old design uses iron and it is indicated in the listing. They are made by a trusted production partner in China.

Other types of pins such as acrylic, wood, and buttons may also be offered in the shop.

How will you ship international orders outside of the US?

To make sure that your orders will arrive safely, I will only be shipping through USPS First Class International Package or USPS International Priority Mail for non-flat items. These methods will have partial or full tracking depending on the destination country.

Paper items such as stickers, decals, etc. may be sent through global stamped shipping.

Packages may be subject to local customs fees and taxes. For EU orders, you may shop through Etsy.

I received my order! There are quality issues however, what can we do about it?

Enamel pins are partially hand made and will have some minor imperfections.

Buttons are hand pressed and assembled and may have minor imperfections.

Other manufactured products may have slight variations as well and they will be indicated in the listing.

However, if your product is defective or appears to not match the description of the product you have ordered, we can discuss a refund, partial-refund, or shipment of a new product to you.

Please report any issues within 30 days of receipt, otherwise I wouldn't be able to accept returns or refunds.

My mail is marked delivered by USPS but I have not received it. Can you resend my order?

We recommend filing a missing mail claim through USPS via call, store visit, or through the USPS tracking webpage of your order. If there is a suspected mail theft, you are encouraged to file a police report.

By Rumex Studios will not replace orders that have been marked deliver by USPS. By Rumex Studios will cooperate in the event a case is opened, but it is ultimately the buyers responsibility to request and investigation and follow up with the post office.